Privacy Policy

 

Effective Date: 01-12-2024

 

At ParentPal AI, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and store your information in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. Information We Collect

 

We may collect the following types of personal information:

 

• User-provided information: Your name, email address, and any information you provide during registration or subscription.

• Usage data: Interaction history with our ParentPal AI assistant, including the questions you ask and the responses generated.

• Technical data: Device information, browser type, and IP address collected automatically when you access our website.

 

We do not intentionally collect sensitive information (e.g., health, racial, or religious details) unless explicitly required and with your consent.

 

2. How We Use Your Information

 

We collect and use your personal information to:

 

• Provide, personalise, and improve the ParentPal AI service.

• Respond to your inquiries or support requests.

• Process payments and manage subscriptions.

• Analyse website performance and user engagement.

• Comply with legal obligations under Australian laws.

 

Your information will not be shared or sold to third parties without your consent unless required by law.

 

3. Storage and Security of Information

 

We take reasonable steps to ensure your personal information is stored securely and protected from misuse, loss, unauthorised access, modification, or disclosure. Data is stored on secure servers using industry-standard encryption.

 

If data breaches occur, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in compliance with the Notifiable Data Breaches Scheme.

 

4. Disclosure of Information

 

We may disclose your personal information:

 

• To trusted service providers (e.g., payment processors) necessary to deliver our services.

• When required by Australian law, including court orders or legal processes.

 

5. Cookies and Tracking Technologies

 

We use cookies and similar technologies to:

 

• Improve user experience and website functionality.

• Analyse user activity for website improvements.

 

You can control or disable cookies through your browser settings, but this may limit some features of the website.

 

6. Access, Correction, and Deletion

 

You have the right to:

 

• Access: Request a copy of your personal information we hold.

• Correct: Update or correct inaccurate information.

• Delete: Request deletion of your personal information, subject to legal retention requirements.

 

To exercise these rights, contact us.

 

7. Children’s Privacy

 

Our services are designed for adults. We do not knowingly collect personal information from individuals under 18 years of age without parental or guardian consent.

 

8. Third-Party Links

 

Our website may include links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies when visiting.

 

9. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or Australian laws. Updates will be posted on this page with the revised effective date.

 

10. Contact Us

 

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact us.

 

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via their website: https://www.oaic.gov.au.